Frequently Asked Questions

Do you have questions, we have answers! If you can't find your answer below, drop us at note at, chat with us on our site or call us at (888) 981-7760 M - F, 9am - 5pm

CBD Basics

CBD or Cannabidiol is one of the 100+ chemical compounds found in cannabis plants. Our CBD is isolated from Hemp and is non-psychoactive. Learn more about CBD here

Your body naturally produces CBD, when you take CBD, you are supplementing the deficiency of naturally occurring cannabinoids in your Endocannabinoid System (ECS) therefore brining the body back to homeostasis or stable equilibrium. Taking CBD can result in better overall function and wellness within your body. 

We have high quality CBD isolate and Full Spectrum CBD products in a range of strengths for all CBD needs. Our CBD and our finished products are tested at a third party laboratory for potency as well as purity. Our hemp is grown in Kentucky and all of our products are made here in the USA.

We have both Full Spectrum CBD products and CBD isolate products. Full Spectrum products are packaged with black labels and Isolate products are with white labels.

Yes, all of our products are legal in all 50 states. 

Our isolate products are THC free and therefore will not get you high. Full Spectrum products do contain some THC and we recommend sticking with the ideal serving size for your tolerance for best responsible use.

Most drug tests are geared toward identifying THC, not CBD. Our CBD is isolated which contains zero THC, and therefore will not result in a failed drug test that tests for THC. Full Spectrum products do contain some THC and therefore could be detected with consistent use. To read more about CBD and types of drug testing read our blog post about Drug Tests.

Yes, we have several brick and mortar partners that are listed here.

All of our products are gluten free. The Tinctures and Lemon Bites are vegan, but the Gel Capsules, Restful Night capsules, Wing Woman capsules, and Pet Chews are not. Learn more about our icons here.

Full Spectrum

Full spectrum contains many cannabinoids including cannabidiol (CBD) as well as terpenes and flavonoids; whereas CBD isolate has cannabidiol (CBD) only.

Our Full Spectrum products have black labels and are listed under the full spectrum tab.

Full Spectrum products have less than .3% THC and may present on a drug test after consistent longtime use.

Full Spectrum products contain less than .3% THC.

While full spectrum products won’t produce the same effect as using marijuana, sensitive persons may feel a head change and should start slowly and follow serving suggestions.

Isolate is a great for the purist looking for CBD with no other active compounds. If you want to experience the full range of the natural compounds derived from hemp, give Full Spectrum a try!

Full Spectrum products are legal in all 50 states per the 2018 Farm Bill.

We recommend trying the products at home with no plans to operate any heavy machinery for your first time to see how the product affects you, then plan your CBD routine accordingly.

We recommend going by the serving size listed for the product and then increasing slowly by small increments if needed.

Some people feel more sleepy taking full spectrum products compared to CBD isolate so plan your first try when it won’t interfere with plans should this be the case for you.

Shipping & Returns

To track an order, you can either check your shipping confirmation email from Vena and click on the tracking number there. Or you can login to your account via our site, click on the order in your history and then click “track shipment”. This will link you to UPS’s tracking service where you can see the progress of the shipment. 

No, unfortunately at this time we only ship within the USA. 

We offer full refunds for any products purchased within the 30 days of purchase. Any refund requests made after 30 days of purchase will not qualify for a refund. Please contact us at with any questions.

Please submit your request to or call 888-981-7760 to speak to Customer Service.

Processing times are dependent on your bank and may take 5 to 7 business days to post to your debit or credit card.

Our packages say Vena, but there is no mention of CBD anywhere on the exterior of the package. 

Please understand shipping times do not include our processing time. We do our best to ship orders within 1-2 business days. Orders placed and processed after our UPS pickup time will enter the queue for the next day. 

We deem a package "lost" if the UPS tracking has not updated for 7 days. Sometime facilities do not scan and UPS can be delayed, but if it has been 7 days with no updates on your tracking, please contact

If you cannot find your package, please contact UPS first. We also suggest talking to neighbors and other members of your household to see if someone brought in your package. If you cannot locate the package after 3 days from delivered date, please contact


Depending on the person, CBD can take a few days up to a few weeks of consistent use to reach the desired effect.

As with anything, side effects are a possibility; but, there are no known side effects with taking our cbd.

Consistency is key with CBD. After a week without any noticeable differences, try increase your serving size. We offer a full refund of your purchase within 30 days, so we encourage you to stick with it for at least 15 days. 

Serving size can vary depending on the person and their specific needs using CBD. We recommend first timers start with the serving listed on the packaging specific to each product. From there, increase if needed. 

You may need to adjust your serving size and it is safe to do so! We recommend doing so in small increments until you reach your desired effect.

Yes. CBD is not known to cause adverse reactions with medications; however, we recommend consulting with your doctor for any specific concerns.

Yes! Our CBD Soft Chews were specifically formulated for pets! Many of our customers do use our 500mg Tincture drizzled over their pet's food too!

While children over 2 years old can take CBD, it is always best to check with your pediatrician if you have any specific concerns.

There is a lack of conclusive data on the effects of CBD use while pregnant or breastfeeding so we suggest consulting with your doctor before purchasing.


Subscribe & Save is our program that allows you to receive your favorite Vena products every month, hassle free! You'll never have to worry about running out again.

Subscribe & Save allows you to receive your favorite products every 30 days with no work on your end and for 25% off every time. 

1. Begin by finding your favorite products. 

2. Select "subscribe & save", add to cart and check out.

3. Sit back, relax and we'll do the rest!

Your selected products will arrive every 30 days following your initial order date. Orders are shipped UPG First Ground and typically arrive within 5-7 business days from the date of purchase.

Subscribe & Save is commitment free! You can pause, skip or cancel your subscription at any time.

Log into your account by clicking on the "My Account" page on the top right of our site then select subscriptions. Having trouble? We are here to help, chat us or give us a call at 888 981 7760.


The V-club is our rewards program. You earn points for every purchase you make which you can then redeem for discounts on future orders. 

It is absolutely free to join the V-Club. In fact, just for signing up, you get 10 points! 

There are plenty of ways to earn points including making purchases, writing reviews and showing us love on social media. To learn all of the ways to earn points, learn more here.

Send your friends your personalized code and they will get $10 off on their first order of $50+. For each successful referral, you will receive a discount code for $10.


Our hemp is grown in Kentucky! Kentucky's ecology is perfect fore growing hemp, The growing season is longer and the soil is richer than Colorado's, making the quality of the hemp superb. Growing under the Kentucky Hemp Pilot Program is 100% compliant with Section 7606 of the 2014 Farm Bill, which means harvesting and distributing is 100% legal at a federal level. 

Medium-Chain Triglyceride, more commonly known as MCT Oil is a natural fatty acid often extracted from coconuts. These healthy fact acids are used as the carrier oil for our CBD Isolate, allowing the CBD to be absorbed into the body quickly and effectively. MCT oil has been proven to have many health benefits such as reducing stored body fat, improving mood and better digestion.

Those numbers represent the total milligrams of CBD present in the bottle. For example, in our 30mL bottle of our 1,000mg Tincture, there is 1,000mg of CBD total. If you were to take 1mL of the Tincture, you would get approximately 33mg of CBD!

We recommend Project CBD as a great resource for looking into studies and data on all varieties of condition and how CBD can effectively help them.