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RISK-FREE GUARANTEE* (New Customers):
As part of Vena’s Risk-Free Guarantee, we’re happy to offer our new customers a 30-day risk-free trial.
Terms & Conditions
- *Limited to first-time customers.
- Limited to first time trying product. If multiple products were ordered, remaining unopened products must be shipped back unopened for full refund.
- Any abuse of this offer, as determined by Vena, may result in the rescission of the risk-free trial.
GENERAL RETURNS POLICY (ALL Customers):
You may return new, unused, and unopened products (exclusions may apply) within 30 days of delivery for a full refund excluding the shipping fee.
DAMAGED ITEMS:
If you receive a damaged item, the issue must be reported to customer service within 48 hours of delivery to receive a replacement item. We only replace items if they are defective or damaged and exchanges are only for exact items purchased unless the item is no longer available.
RETURN PROCESSING: To return a product, you can visit our Return Portal and submit a return merchandise authorization (RMA) request. If the item is damaged or defective, we will request for you to upload pictures of damaged or defective merchandise prior to issuing a return. For returns on promotional items, all items included in the promotion (free gift, etc.) need to be returned. When a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount (excluding shipping charges). You will be responsible for shipping charges to us for non-defective returns. Shipping charges are non-refundable.
SHIPPING POLICY:
Free standard shipping on orders over $75* or on all “Subscribe and Save” orders within the continental US. Free 2-Day shipping available on orders over $99.
*Determined after applying discount/promos
Customers have the option to select UPS Ground or UPS 2-day at an additional charge on any order.
HOW TO REQUEST A RETURN/EXCHANGE/REFUND:
*Please be advised that usually refunds can take up to 5-10 business days to completely process after the refund has been initiated. In most cases, refunds will be issued to the original form of payment for the corresponding order. If payment method is no longer active, please reach out to our customer support team for further assistance. Any purchases with prepaid cards can only be refunded as store credit.