We do everything to make sure that you have a smooth experience when ordering from Vena. Find our shipping and return policy details for your convenience below.
If for some reason you do not find the information you are looking for, don’t hesitate to reach out to our customer service team directly:
Our customer service team is available Monday - Friday 9am - 5pm PST.
Where do you ship?
Vena currently ships to all 50 states. At this time we are unable to ship internationally. We are launching international shipping in the coming months, please check back with us for more information. Unfortunately, we cannot ship to Canada or Australia.
Return and Refund Policy
Please submit your request to email@example.com or call 888-981-7760 to speak to Customer Service.
Our customers are our top priority. In the case that you are unsatisfied with your delivery, you may request a refund for the full purchase price within 30 days of the date the product was delivered.
Please check your shipment carefully upon arrival to ensure no damages have occurred during shipping. All claims for damaged product(s) must be made within 72 hours of receiving the product to firstname.lastname@example.org. Detailed information along with photo proof of the damage referenced by your claim will be required within that 72-hour time frame for us to process a refund or exchange.
Refund and Return Shipping
We make it easy for you by automatically populating a UPS return label for your product to be shipped. Customers are responsible for covering return shipping costs. Please submit your request to email@example.com or call 888-981-7760 to speak to Customer Service.
When Should I Re-Order?
Don’t go one day without the CBD that you need! When it comes to restocking CBD, we suggest that customers place an order when half of their current supply of CBD is gone to prevent the risk of unexpected shipping delays.
Don’t want to worry about it?
Select subscribe and save on the product page to have your order shipping automatically every 30 days.
Order, Processing & Delivery Timeline
All of your shipping charges for your selected method of delivery will be calculated and viewable at checkout. Once you place your order, please allow 1-2 business days for your order to be processed in our system, packed, and shipped. Shipping times are based on the departure from our main warehouse and fulfillment center located in California. Standard shipping times can range from 4-7 business days.
Tracking Your Order
Once your order has left our fulfillment center, you will receive an email from us providing the tracking information. When tracking your shipment, please allow 1-2 business days for the tracking to update. If for some reason you do not receive this email, please email us at firstname.lastname@example.org and we will be happy to track down that information for you.
If you have any questions or concerns about your order or shipping, please call us at 888-981-7760 or email us at email@example.com.