We do everything to make sure that you have a smooth experience when ordering from Vena, however we know that sometimes things don’t always go as planned which is why we’ve outlined our shipping and return policy details for your convenience below.
If for some reason you do not find the information you are looking for below, please don’t hesitate to reach out to our customer service team directly via phone: 888-981-7760 or email: firstname.lastname@example.org. Our customer service team is available Monday - Friday 9am - 5pm PST.
Where do you ship?
Vena currently ships to all 50 states and to international regions where CBD is accepted. Unfortunately, we do not ship to Canada or Australia at this time.
When Should I Re-Order?
Don’t go one day without the CBD that you need! When it comes to restocking CBD, we suggest that customers place an order when half of their current supply of CBD is gone - this will prevent the risk of unexpected shipping delays causing you to have to go periods of time without any CBD.
Return and Refund Policy
Our customers are our top priority and our return and we hope for our customer service to be a reflection of that, in the unfortunate case that you are unsatisfied with your delivery, we have outlined the details of our return and refund policy below.
Please check your shipment carefully upon arrival to ensure no damages have occurred during shipping. All claims for damaged product(s) must be made within 72 hours of receiving the product to email@example.com. Detailed information along with photo proof of the damage referenced by your claim will be required within that 72-hour time frame for us to process a refund or exchange for any product that you suspect was damaged during shipping.
If you are for any reason unsatisfied with our CBD products, you may request a refund for the full purchase price within 30 days of the date the product was delivered. Customers are responsible for covering all costs on return shipping. Please submit your request to firstname.lastname@example.org or call 888-981-7760 to speak to Customer Service.
Order, Processing & Delivery Timeline
All of your shipping charges for your selected method of delivery will be calculated and viewable at checkout. Once you place your order, please allow 1-2 business days for your order to be processed in our system, packed, and shipped. Shipments are sent using USPS First Class, USPS Priority Mail, FedEx SmartPost, FedEx Express Saver, FedEx 2 Day and FedEx Standard Overnight. Shipping times are based on the departure from our main warehouse and fulfillment center located in California. Standard shipping times can range from 4-7 business days (Monday to Friday) - this does not account for potential delays caused by inclement weather or holidays. When tracking your shipment, please allow 1-2 business days for the tracking to update. If you have any questions or concerns about your order or shipping, please call us at 888-981-7760 or email us at email@example.com and we will be more than happy to help.
We know that waiting is the worst part of placing an online order, so we do our best to ship out as many orders as possible each day, even if that means running to the Post Office or FedEx to personally drop off your package after their scheduled pick up at our fulfillment center. Due to the high volume of daily orders that we experience, please allow up to 2 business days (after placing your order) for your package to be shipped from our fulfillment center after you have placed your order.
Please note: the day your order is shipped out of our fulfillment center, does not count as the 1st business day of the actual shipping timeline. For example, if your order shipped on Tuesday, the 15th for USPS Priority Mail, the16th would be the “first day of shipping.”
Tracking Your Order
Your order has been shipped, now what? Once your order has left our fulfillment center, you will receive an email from us providing the tracking information. If for some reason you do not receive this email, please email us at firstname.lastname@example.org and we will be happy to track down that information for you.
If you would like to upgrade your shipping to a faster method you are welcome to do so for an additional cost. Please contact us immediately after placing your order and before your purchase has been shipped, have your credit card and order number ready, and we will help you get the upgraded delivery you’re looking for.
USPS First Class: Domestic packages usually arrive within the end of 1-3 business days according to their website.
USPS Priority Mail: Domestic packages usually arrive within the end of 1-3 business days according to their website.
FedEx SmartPost: Domestic packages usually arrive within the end of 2-7 business days according to their website.
FedEx Express Saver: Domestic packages usually arrive within the end of 3 business days according to their website.
FedEx 2 day: Domestic packages usually arrive within the end of 2 business days according to their website.
FedEx Standard Overnight: FedEx is committed to deliver the next day before the end of the business day, according to their website.
* Weekend Restrictions: Please note FedEx does not offer weekend delivery through our system. This means if you placed an order on Friday for overnight, it will not be delivered until Monday.
* P.O. Box Users: If your preferred shipping address is a P.O. Box, please be sure to pick USPS Priority Mail as your shipping method!
* International Shipping: At this time, we only offer FedEx International shipping. Please note that international mail will require 2-3 extra weeks to arrive. We are not responsible for custom delays or if your package gets returned due to your country’s regulations.